If this trial is a success, they would like to expand to other geographies. Since this is a service provider, the normal 1 to 10 (1:10) ratio would not apply, and for the trial, would like to start with about a 2.5 to 10 (2.5:10) ratio. The trial would include about 100 SMB customers. To test the acceptance and feasibility, the service provider would like to offer videoconferencing for a selected list of small businesses who currently buy voice and data/Internet connectivity from the service provider. Some entire towns or even counties get their service from single redundant Communication Manager solution. This service provider is using Avaya Networking equipment and Communication Manager (CM) based solutions. Their voice service has a reputation for extremely high reliability and they want their video service to support the same expectation nearly zero downtime. Since they sell bandwidth, the customer will encourage their clients to have HD conference calls. But the business customers who have attempted to have conferences from their desktops and mobile devices have been unhappy with the videoconferencing experience. Although the experience is not consistent, most of their residential customers are happy using solutions like SkypeTM because it’s more of a novelty than a productivity tool. They currently provide voice and Internet services to rural businesses and residences and want to offer a cloud-based videoconference service. You have been working with a small independent service provider.
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